Terms and refunds.

Updated 7 October 2026

Who we are

urbans grows live greens and herbs in an indoor farm in Kota Kinabalu, Sabah, and sells them by weekly basket and from café corners. You can reach us at precisionbuildermy@gmail.com.

The basket

• A basket is a set number of plants, delivered on Fridays between 10 am and 4 pm: 5 (Small), 10 (Family) or 16 (Large) each week. With delivery every two weeks, each delivery has twice the plants.
• Greens come live, with their roots on. Herbs come cut, as a bunch, and curly kale comes as picked leaves, about 50 g a bunch. Each bunch counts as one plant.
• You pick your plants when you order, or leave it to us. Your picks repeat every Friday until you change them in My basket, up to 4 pm on the Thursday before.
• A basket holds up to 2 bunches of herbs or kale (Small), 3 (Family) or 5 (Large) a week, twice that with delivery every two weeks.
• If a plant you picked isn’t ready on a Friday, we send the closest match and tell you.
• We promise the number of plants. The weights we show, such as about 80 to 100 g a green, about 20 g a herb bunch and about 50 g of kale leaves, are a guide.
• Eggs are Green Cresco’s cage-free Grade A Super Eggs, added by the tray if you choose them.
• The edible flower mix is a 15 g box of marigold, dianthus, viola and nasturtium, RM20 a week if you choose it. The mix of flowers can change with what is in bloom.
• Delivery is included in the price, to the postcodes we deliver to. The order page checks yours before you pay.

Paying

• You pay four weeks at a time, before the first delivery, by FPX, card, Apple Pay or Google Pay. Payments are processed by Stripe.
• A basket doesn’t renew by itself. Before your last paid Friday we email you a link to pay the next four weeks.
• If a price changes, we tell you before your next four weeks. The weeks you have already paid for keep their price.

Changes and skipping

• Each Friday’s list closes at 4 pm on the Thursday before. Until then you can skip that Friday from your My basket link.
• A skipped Friday moves to the end of your paid weeks, so nothing you paid for is lost.
• For a change of address or basket, email us before the Thursday cut-off.

Delivery

• We leave the basket at your door or with your guardhouse or concierge, and send a photo when it is delivered.
• Greens are delivered alive, with their roots on: keep them in a little water or in the fridge. Herbs are cut on the Friday morning: keep them in a glass of water. Kale leaves and edible flowers keep best in the fridge.
• If we can’t get to you on a Friday, we tell you as early as we can and move that delivery to the end of your paid weeks, or refund it.

Refunds

• If something arrives damaged or isn’t right, tell us within 24 hours with a photo, and we replace it the next Friday or refund it.
• If you want to stop early, email us. We refund the Fridays you haven’t received yet, back to the way you paid.
• Refunds are made within 7 working days of us agreeing them. Your bank may take a few more days to show them.

The corners

Plants bought at a café corner are paid for on the spot and yours from then on. If a plant from a corner isn’t right, tell us the same day at the email above.

Law

These terms are governed by the laws of Malaysia. Nothing in them limits your rights under the Consumer Protection Act 1999.